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Orchestrate Omnichannel Customer Retention Actions For Maximum Impact
An omnichannel retention approach amplifies the reach of personalized retention offers by enabling every channel to present consistent offers to a particular customer irrespective of the channel. This...
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Best of Customer Intelligence- August Edition
With AI becoming the topic of conversation and the rapid changes in the economy affecting businesses, leaders are looking at AI to be their ally in driving growth. Get acquainted with our pick of the...
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A CLV-Improvement Playbook For Recurring Revenue Businesses
Recurring revenue models have become increasingly popular. Whether it’s software as a service (SaaS) companies or subscription-based businesses, the ability to retain customers and maximize customer...
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Books on Customer Growth That Are a Must Read
Customer-obsessed businesses have one focus, a happy customer, and we have some books that show how much-satisfied customers contribute to the company’s overall growth. Here’s our pick of the quarter;...
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Best of Customer Intelligence-September Edition
Our team has curated a range of the best articles related to the ongoing economic turbulence, the hype and challenges around generative AI, customer experience mapping and more. We hope you like it. We...
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Navigating Common Data Science Pitfalls Of Customer Retention
In today’s customer-centric market, addressing customer churn is no less than a battle. It requires in-depth data-led customer insights for proactive identification of churn risks, driving timely...
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Best of Customer Intelligence- October Edition
Businesses are intricate, and so are the day-to-day operations critical to a company’s success. Our collection of articles for the month highlights the need for leaders to focus on Generative AI to...
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A CXOs’ Guide To AI-Powered Strategies
In the dynamic landscape of modern subscription business, customer-centric leaders face the imperative of not only retaining customers but also driving sustainable growth. They’re often faced with...
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Best of Customer Intelligence – November Edition
Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of...
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Beyond the Black Box: Revolutionizing Customer Retention with Explainable AI
In the ever-evolving landscape of subscription businesses, AI is reshaping the game. It’s predicting high-risk customers, automating customer service responses, and bringing efficiency to the...
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